Frequently Asked Questions
Everything you need to know about shopping with Enluzia.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary based on destination but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are my payment details secure?
Yes, Enluzia uses industry-standard SSL encryption to protect your personal and financial information. We accept all major credit cards, PayPal, and Apple Pay.
Can I track my package after it ships?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer a warranty on products?
Many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting our customer service department.
Can I modify or cancel an order?
Orders can be modified or canceled within 1 hour of placement. After this window, the order may have already entered the fulfillment process and cannot be changed.